The frequently asked questions about hosting and additional services
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1. General questions:

1.1. Choosing tariff plan

Choosing tariff plan must be done starting from the desired resources, and it is the amount of disk space, attendance, software. So it is possible to make such distinctions:

a) Shared Hosting (hereinafter Virtual Hosting) - site with attendance of no more than 5000 visitors a day (though in fact the site with attendance of a fraction can cause big problems and use more resources than attendance in 5000), a maximum of 20 GB of disk space, a standard set of software: cPanel / Plesk, Apache, PHP & PHP5, MySQL, Perl, Ruby on Rails. Scripts on these tariff plans should not exceed the limits in the use of server resources resulting from the agreement, and that: 5% CPU, 32 MB of RAM.

b) Reselling is the same characteristics as for the "Shared Hosting", the main difference is the possibility to resell hosting services.

c) VPS or Dedicated server - the attendance of more than 5000, the size of the disk for a maximum of 100 GB of VPS to Dedicated server - 4 TB. The operating system on the customer's order, the control panel cPanel/Plesk (also optional).

1.2. What to do if the parameters of the tariff for virtual hosting small

If you need the ability to install any software, a special configuration of the server, not enough server resources, resulting contractand your scripts exceed these limits or traffic to your site more than 5000 visitors a day, you can order (to improve your rate plan, if you already have a plan for shared hosting) VPS or Dedicated server.

1.3. Is there a possibility to change tariff plan

The ability to to change tariff plan exists. To do this you need to contact our sales department and apply for a change of tariff plan or do it on our website, through its billing panel.

1.4. The test period for Hosting

When you order hosting, you can optionally get a 7-day trial period.

1.5. How to move your site to

● Book a hosting service on our website
● Once you get all the data to access the control panel site, add the necessary settings, data (database tasks cron, email accounts, etc.)
● Transfer all the files and database in your account
● Aim your site to a new server (if the site is not registered with us) or change your NS-servers to: (for Linux Hosting) (for Windows Hosting)
●Wait until spreads the DSN-zone (it may take 12 to 24 hours in some cases more), and check the site.

1.6. Location of our servers

Our servers are located in Ukraine and the Netherlands, the cities of Kharkov and Amsterdam.

1.7. What operating systems on servers

We use for the servers of shared tariff plans Centos 4.7, 5.x versions and Windows 2008. For VPS or Dedicated server client can choose the operating system to fit your needs.

1.8. Technical support will help me?

We provide round the clock support by phone, chat and ticketing system.

1.9. What MySQL database installed on the server?

MySQL 5.5

1.10. In whose name is registered domain?

The domain is registered only in the name of the client.

2. Payments and refunds:

2.1. What are the available payment options

You can pay our services by:
- bank payment (in hryvna, only for individuals);
- payment cards of all banks in the world (VISA, Maestro, MasterCard) through the processing center Platon (;
- Internet money Webmoney, Yandex.Money Walet1, LiqPay, Privat24, MoneyMail, RBKmoney, WebKreds, UCash etc. through the system of payment Interkassa (

2.2. Information about the data protection and the holders of payment cards

About security payments. Payment by bank payment cards is carried out by processing company Platon ( Our company does not store and does not process the data of client cards. Entering the card details is carried out on a secure page of the processing company Platon.

2.3. The money back guarantee

According to our policy, we have a 14-day money back guarantee for all new accounts. We believe that 14 days is enough to test the general performance of our services and make a decision.

If you are not satisfied with our services, you will get a refund of the contract amount, excluding setup fees, software and licensing costs, data transfer, disk space over-consumption, domain registrations, domain transfers and domain renewals. You will get the amount for the unused period, that starts from cancelation date.

For free domain registration promotions (.com, .ru,, .net), the price of the domain will be deducted from the refund amount upon cancelation.

Accounts that are terminated, due to Terms of Service, in violations are not eligible for a refund.

We have the same policy for our Classic, Unlimited, Reseller, VPS hosting package.

We don`t provide money back for dedicated servers, and other additional services like DDoS protection, SSL-certificates, CDN, additional IP-addresses, registration and renewal of domains, licenses on the control panels, technical operations and administration services.

3. Domains:

3.1. How to register a domain name

You can egister your domain name on our website in the section «Domains»

3.2. How to direct a domain into our servers?

You can do it in several ways:
a) You should direct A-record of domain in the control panel of your domain (the control panel of domain name registration)
b) Change NS of the sever to ours:

3.3. How to check the availability of a domain

You can do it by following the link, and to fill in the field “Domain registration” and to press the button “CHECK”

4. PHP:

4.1. What PHP version are installed on the server?

We have 4/ 5/ PHP version installed

4.2. How to use appropriate version of PHP?

To use appropriate PHP version you should write in file .htaccess for 4 version:
AddHandler application/x-httpd-php4 .php
for 5:
AddHandler application/x-httpd-php5 .php

4.3. Can I use a php.ini file?

Each of the client have an opportunity to create a configuration file php.ini or we can copy a standard file in directory that you need.

5. Connection to server (FTP, SSH):

5.1. How to connect with server through FRP?

You can connect with the server from any FTP manager (FAR,Windows, Commander, Total Commander etc.) and information to server connection (log in, password, and host server). We use 21 port for FTP as a standard.

5.2. How to install connection to server through SSH?

You should contact our technical support department to open SSH access for you. You need to use SSH-client to make a connection. You will need log in and password. The connection port is 22.

5.3. Can I use a php.ini file?

Each of the client have an opportunity to create a configuration file php.ini or we can copy a standard file in directory that you need.

6. Perl:

6.1. What Perl modules are installed on your hosting?

We have installed all standard modules. Also, we can install necessary module on request.

6.2. What rights should be added to pl, cgi

The rights should be 755 for the cgi(perl)

6.3. What direction to Perl should I write?

The first line in Perl script should be #!/usr/bin/perl

6.4. What can I do when Perl scrip gives Internal Server Error?

This mistake can be though different reason:
1. Incorrect rights in script (it should be 755)
2. The script file contains the windows line breaks
3. Incorrect path to perl
4. An error in the script

7. Mail:

7.1. What settings should be used for work with the post?

POP3-sever to receive mails – mail.your_domain port 110. SMTP-server for post sending - mail.your_domain port 25, alternative port 26. User name – full email, for example, You should use the same log in and password for SMTP -authorization to mail receiving.

7.2. Spam-filters

You can configure your post-program, delete emails (defined by spam-filter as spam) from the server without receiving or put in into separate folder.

7.3. Can I use the WEB-interface to work with mail?

You can use Web-interface, to do so you should point in the address field: Log in for entrance is your mail-box address, password - password for this mail-box.

7.4. How to configure Outlook Express

1. Choose menu “Service”, point “Accounts settings”, “Add” then “Mail”.
2. Point Surname, Name or Organization Name. Press “Next”.
3. Point Name of email – your mail-box name. Press “Next”.
4. Point server of receiving (POP3) and sending (SMTP) mail. Server of receiving mail -mail.yourdomain. You can use SMTP-server of your internet provider or mail.yourdomain for sending mails.
5. Then go to “Services”, point “Account settings” choose the account that you are interested in and press “options”.
6. Open the tab "Servers" and in the " Outgoing Server " install check " User Authentication ". Then click on the " Settings ... ".
7. Select "Use for entry».
8. Account : the full name of the mailbox , the address of the form
9. Password: specify a password to access this mailbox.
10. Press the button «OK»

7.5. The Bat settings

1. In the e-mail program, select menu "Box", select "New Mailbox ...". As the "name box" specify any name (at their discretion), and click on the button "Next".
In the new window fill in the fields as follows:
2. Name and surname: type surname, name.
3. Address e-mail: the full name of the mailbox, that is the address of the form
4. Organization: indicate the name of the organization.
5. Click on the "Next" button.
6. Do the access to the mail server through the protocol POP3.
7. Server to receive mail:
8. Server Address SMTP: (as outgoing mail server, you can also specify the SMTP-server of your ISP).
9. Click on the "Next" button.
10. User: Specifies the full name of the mailbox that is the address of the form
11. Password: specify a password to access this mailbox Click "Next" and "Finish".
12. In the left frame highlight of choose an account that you interested in. Then select the menu "Box", "Properties of the mailbox.".
13. In the window that opens, go to the tab "Transport".
14. On the contrary «SMTP-server" push the button "Authentication.".
15. Set the checkbox "Authentication SMTP», «Use the following settings".
16. Fill in the fields as follows:.
17. User: Specifies the full name of the mailbox that is the address of the form
18. Password: specify a password to access this mailbox.

8. Hosting theory:

8.1. What is hosting?

Hosting is a service of renting a server to place an information (websites) on servers residing them to the global network. Also, hosting is the service for placement equipment of the customer's company on hosting company. The hosting-company provide the connection to the communication channels with a high bandwidth.
Hosting company (also: hoster, hosting-provider, web hoster, HSP (Hosting Service Provider)) is a company, hosting service providers, which is engaged in the provision and deployment of their data and web-sites on their servers.

8.2. How to choose a hosting provider?

You should choose it by the following criteria:
- Constant availability of network nodes (so-called uptime).
- Connectivity to the Internet (available from other segments of the Internet ).
- Cohesion of the physical and information security of data and equipment.
- Providing sufficient and necessary resources for the operation of the site on the server (in a case of shared hosting ).
- Conditions for safe operation (power supply, temperature etc.).
- Availability of the technical support all around the clock.

8.3. What is “server”?

A server is a hardware, dedicated or specialized for keeping a software and database.

8.4. What types of servers exists?

There are two types of servers:
- Physical server – the server, which all resources are strictly direct to the client for his work without the limitation.
- VPS is a place on a physical server that is selected. One dedicated server can contains a few VPS, so physical server divides the resources into all launched VPS.

8.5. What is reselling?

The reselling is a way to sell hosting services. The owner of the dedicated server divided into separate parts with the purpose to sell.

8.6. What are the benefits of reselling?

If you provide a reselling service you will get discount on rates, and you don`t need to care about dedicated server work. The dedicated server is taking care by company that provide reseller services.

8.7. What is a DNS?

DNS (Domain Name System ) is a computer dividing system for the conformation getting. It is always used for receiving the IP address on host name (site).

8.8. What are the main records of DNS?

The most important types of DNS-records:
- The A-record (address record) connects a hosting name with IP adress. For example, A-record request on name return it IP address —
- The AAAA-record (IPv6 address record) connects a hosting name with protocol address IPv6. For example, AAAA-record request on name K.ROOT-SERVERS.NET return it IPv6 address — 2001:7fd::1
- The CNAME-record (canonical name record) is a record name that use for redirecting on the other name.
- The MX-record (mail exchange) shows server of post exchange for the certain domain.
- The NS-record (name server) shows on the DNS-server for the certain domain.

8.9. What is a domain?

A domain is a certain site address, its name, that don`t match with any other domain in the domain system names. You can check the domain implementation. There are different levels of domain, so users can easily find necessary information in the Internet.

8.10. is an IP-address?

IP-address (Internet Protocol Address) is a network address of the host computer into the Internet.

8.11. What types of IP-address exists?

There are two IP-address type:
- The static IP-address enables you data transfering using network protocols. It is necessary that the user has a real IP-addresses on the Internet. This is necessary, for example, for establishing an encrypted VPN-connection.
- The dynamic IP-address - is assigned automatically when the device is connected to the network and is used for a limited period of time, usually until the end of the session connection.

8.12. What is VPN?

VPN (Virtual Private Network) is a virtual network that is created on the base of the other network (for example, local network is created on the Internet base).

8.13. What is FTP?

FTP is a protocol for file transferring in the computer network. FTP allows to connect with FTP servers, to look download catalog and download files from server to server.

8.14. What is PHP?

PHP (Hypertext Preprocessor) is a scripting language that used for site and application development. At this time, it is supported by almost all the hosting companies and is one of the leading programming languages which are used to write dynamic web pages.

8.15. What is Perl?

Perl - a high-level and interpreted dynamic general purpose programming language.

8.16. What is SSH?

SSH (Secure Shell) is a network protocol of seance level. It allows to do outsource manage of operation system.

8.17. What is MySQL?

MySQL is a free managed database.

8.18. What is Apache?

Apache is HTTP web-server.

8.19. What is .htaccess?

.htaccess is a file of additional configuration of web server Apache, and other similar servers.

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